Last Updated: 4 September 2025

At Atlasium Ltd, we want you to be completely satisfied with your purchase. This Refunds & Returns Policy outlines your rights and options in case you need to return a product or request a refund.

1. Eligibility for Returns

You have 30 calendar days from the date of delivery to request a return.

To be eligible, your item must be:

• Unused and in the same condition that you received it.

• In the original packaging with all tags and seals intact.

• Accompanied by a valid receipt or proof of purchase.
  
  

2. Non-Returnable Items

Certain types of items cannot be returned, including:

• Personal care or hygiene products that have been opened or used.

• Digital products or downloadable goods.

• Gift cards or promotional items.

• Sale or clearance items (if marked as "final sale").
  
  

3. Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed to your original payment method (via Stripe, Shopify Payments, or PayPal).

• Refunds may take 5–10 business days to appear, depending on your bank or card issuer.
  
  

4. Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need to exchange a product, please contact us at: support@atlasiumgroup.com

5. Shipping Returns

• Customers are responsible for paying return shipping costs unless the return is due to our error (e.g., defective or wrong item).

• Shipping costs are non-refundable.

6. How to Request a Return

To initiate a return, please contact our support team at:
support@atlasiumgroup.com

Include your order number, product details, and reason for return. We will provide the return address and next steps.

7. Consumer Rights

This policy does not affect your statutory rights under UK and EU consumer protection law. If applicable, you may ave additional rights under local regulations.

8. Contact Us

If you have any questions about our Refunds & Returns Policy, please contact us at:
support@atlasiumgroup.com