Last Updated: 4 September 2025

At Atlasium Ltd, we are committed to delivering your orders quickly, securely, and reliably. This Shipping Policy explains how we process, ship, and deliver your purchases.

1. Processing Times

• Orders are processed within 1–3 business days (excluding weekends and public holidays) after payment is confirmed.

• You will receive an email confirmation once your order has been processed and shipped.
  
  

2. Shipping Methods & Delivery Times

We partner with trusted carriers to ensure safe delivery of your order.

• Estimated delivery times:

  • UK & EU: 5–10 business days

  • International (MENA, USA, other regions): 7–15 business days

• Please note: delivery times may vary depending on customs, local couriers, or unforeseen delays beyond our control.
  
  

3. Shipping Costs

• Shipping fees are calculated at checkout based on destination, shipping method, and order size.

• Occasionally, we may offer free shipping promotions which will be clearly indicated at checkout.

  
  

4. Tracking Your Order

• Once shipped, you will receive a tracking number via email.

• You can use this number to track the status and estimated delivery of your order.

5. Customs, Duties & Taxes

• International shipments may be subject to customs fees, import duties, and local taxes.

• These charges are the responsibility of the customer and are not included in the product price or shipping fees.

6. Delivery Issues

• If your package is delayed, lost, or damaged in transit, please contact us immediately at: support@atlasiumgroup.com

• We will work with the carrier to resolve the issue. In case of lost or undelivered items, we may offer a replacement or refund in line with our Refunds & Returns Policy.

7. Incorrect Address Policy

• Customers are responsible for providing accurate shipping information.

• If a package is returned due to an incorrect or incomplete address, the customer may be charged additional shipping fees to resend the order.

8. Contact Us

If you have any questions about our Shipping Policy, please contact us at:
support@atlasiumgroup.com