Last Updated: 4 September 2025

At Atlasium Ltd (“Atlasium”, “we”, “our”, or “us”), we aim to deliver your orders quickly, securely, and reliably. This Shipping Policy explains how we handle order processing, shipping, and delivery for products purchased through our brands or directly from Atlasium.

1. Processing Times

• Orders are usually processed within 1–3 business days after payment confirmation (excluding weekends and UK public holidays).

• Once your order has been prepared and handed over to our carrier, you’ll receive an email confirmation with shipment details.

2. Shipping Methods & Delivery Times

We partner with trusted carriers to ensure safe delivery of your order.

• Estimated delivery times:

  • UK & EU: 5–10 business days

  • International (MENA, USA, other regions): 7–15 business days
    
    

• Please note: delivery times may vary depending on customs, local couriers, or unforeseen delays beyond our control.
  
  

3. Shipping Costs

• Shipping fees are calculated at checkout based on destination, service level, and order size/weight.

• From time to time, we may offer free or discounted shipping promotions; these will be clearly displayed at checkout.

  
  

4. Tracking Your Order

• Once shipped, you will receive a tracking number by email.

• Tracking information lets you monitor the status of your shipment and view the estimated delivery date.

5. Customs, Duties & Taxes

• For orders shipped outside the UK, your package may be subject to customs fees, import duties, or local taxes imposed by your destination country.

• These charges are not included in the product price or shipping fee and remain the responsibility of the recipient.

6. Delivery Issues

• If your package is delayed, lost, or damaged in transit, please contact us immediately at: support@atlasiumgroup.com

• We will work with the carrier to resolve the issue. In case of lost or undelivered items, we may offer a replacement or refund in line with our Refunds & Returns Policy.

7. Incorrect Address Policy

• Customers are responsible for entering a valid shipping address during checkout.

• If a package is returned due to an incorrect or incomplete address, additional shipping charges may apply to resend the order.

8. Contact Us

If you have any questions about our Shipping Policy, please contact us at:

Atlasium Ltd
Email: support@atlasiumgroup.com

Phone: +44 7392 179 506