Last Updated: 4 September 2025

At Atlasium Ltd (“Atlasium”, “we”, “our”, or “us”), we want every client and customer to feel confident in their purchase or engagement with our services.
This Refund Policy explains how we issue refunds for goods, services, or investments purchased through our brands, platforms, or directly from Atlasium.

1. Scope

• Applies to all physical products, digital goods, and professional services purchased from Atlasium or our portfolio brands.

• Refunds for services, consulting, or incubation work are handled under the cancellation/refund clauses in your signed agreement.

2. Eligibility for Refunds

• Physical goods must be unused, unwashed, and in original condition with all packaging and tags intact.

• A valid receipt or proof of purchase is required.

• Refunds for services or investments depend on the terms of the relevant contract or engagement letter.
  
  

3. Non-Refundable Items

• Opened or used personal-care or hygiene items

• Digital downloads, subscriptions, or training material once delivered

• Gift cards, coupons, or promotional credits

• Clearance or “final sale” items

• Completed consultancy or incubation work already performed

4. Processing Refunds

• After we receive and inspect your request, we’ll confirm approval or rejection.

• Approved refunds will be issued to the original payment method (Stripe, Shopify Payments, PayPal, or bank transfer).

• Processing usually takes 5–10 business days, depending on your bank or card issuer.

5. Contact Us

If you have any questions about this policy or wish to make a complaint, please contact us:

Atlasium Ltd

Email: support@atlasiumgroup.com